Last updated: May 2017
WHAT INFORMATION DO WE COLLECT?
Information You Provide to Us
We will request information from you if you establish a personal profile to gain access to certain content or services, if you ask to be notified by e-mail about online content, or if you participate in surveys we conduct. This requires the input of personal information and preferences that may include, but is not limited to, details such as your name, username and password, address (postal and e-mail), telephone number, professional background and educational information, demographic information and, where applicable, other information about your professional board membership and certification. If you request paid content or services, including subscriptions, we will also ask for payment information such as credit card type and number.
If you choose to register and sign in using a third party account, the authentication of your login is handled by the third party account and the Services will collect your name, email address and any other information about your third party account that you agree to share at the time you give permission for your account on the Services to be linked to your third party account.
Information Collected Automatically
In addition to the information that you provide to us directly, we may collect information about your use of the Services to help us measure and analyze traffic and usage. This helps us to enhance and improve the Services. For example, we may collect:
- Device Information — such as your hardware model, IP address, other unique identifiers, operating system version and settings of the device you use to access a Service.
- Usage Information — such as information about the Services you use, the date and time, the duration of your usage, the files downloaded or viewed, and other information about your interaction with content offered through a Service.
- Location information — such as the physical location of your device in order to provide you with more relevant content for where you are in the world.
Most web browsers automatically accept cookies. Browsers can be configured to prevent this, but if you do not accept any cookies, you will not be able to make full use of the Services.
Clear Gifs (Web Beacons/Web Bugs)
We may also use clear gifs, which are tiny graphics with unique identifiers that function similarly to cookies to help us to track activity. We do not use these to collect personally identifying information.
HOW IS THIS INFORMATION USED?
Information collected automatically is used to monitor users’ interests and usage patterns in order to help us enhance and improve our service offerings.
We may share your personal information with applicable third-party service providers, including credit card processors, data analytics and customer support providers, IT service providers, and partner organizations (including medical credentialing and accreditation organizations in connection with our CME and MOC offerings). These providers and organizations are obligated to maintain your personal information as confidential and have access to your personal information only as necessary to perform their requested function on your behalf.
We may also report aggregate information about usage to third parties, including our service providers and advertisers.
For NEJM Catalyst users, we may share your information with sponsors or other third parties in order to provide them with an opportunity to offer products and services that may be of interest to you. If so, we will notify you at the time of download or registration.
For NEJM Knowledge+ users, if your access is purchased for you through a residency program, we may share with your residency program administrators your personal information and certain usage and performance data, including your progress and time spent in various modules, your practice exam scores, and your metacognitive scores.
We may share your information within the NEJM Group Services.
We use third-party ad servers to serve advertising through our Services. The ad servers we use do not collect any personally identifiable information regarding users who view or interact with the advertisements they serve. Our ad servers only collect non-personally identifiable ad delivery and reporting data.
WHAT SECURITY MEASURES ARE USED?
We endeavor to keep your personal information confidential and protected against unauthorized access, misuse or alteration with commercially reasonable physical, technical, and administrative measures.
HOW TO MAKE CHANGES TO YOUR INFORMATION
Once you have created an account at one of our Sites, you can update your personal information at any time. You may also choose to stop receiving offer information from us about content or services by updating your account preferences or using the “unsubscribe” or other means provided within the communications you receive from us. You may also contact our Customer Service Department by the following:
- Telephone: 800-843-6356 or +1 781-434-7888 (outside the United States and Canada)
- Email: firstname.lastname@example.org
- Mail: Customer Service, NEJM Group, 860 Winter Street, Waltham, MA 02451-1413, USA.
User-Generated Content Forums
Any data or personal information that you submit to us as user-generated content becomes public and may be used by the MMS in connection with the Services and other NEJM Group and MMS publications and offerings in any and all media.
Do Not Track Signals
Like most web services, at this time we do not alter our behavior or change our services in response to do not track signals.
Compliance with Legal Process
We may disclose personally identifying information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or legal process; (2) protect our rights and property; (3) protect against misuse or the unauthorized use of a Service; or (4) protect the personal safety or property of our users or the public.
Cross-Border Transfer of your Information
The Services are headquartered in the United States. Your personal information may be transferred outside of your country of residence for process sing. By using a service, you consent to the transfer of information outside of your country of residence, in which case personal data protection rules may differ from the rules in your country.
The Services are not intended for children under 13 years of age. We do not knowingly collect or store any personal information from children under 13.
Changes to This Policy
We can also be contacted by telephone at 800-834-6356 or +1 781-434-7888 (outside the United States and Canada)
NEJM Group offices are located at 860 Winter Street, Waltham, MA 02451, USA.